Thank you for shopping at Primestridekit.com. We hope you are satisfied with your purchase. If you are not completely satisfied with the product you received, please read our Refund and Return Policy to understand your rights and the process.

Return Eligibility

Customers can apply for a return within 30 days of receiving the product.

To qualify for a return, the product must meet the following requirements:

The product is in its original condition, unused, undamaged, or unaltered;
The product comes with its original packaging, labels, and accessories;
The product is free from damage, wear, or improper use;
Valid order information or proof of purchase is provided.

We reserve the right to refuse returns or refunds for returns that do not meet the above conditions.

Non-Returnable Items

The following items may not be eligible for return:

Items that are visibly used or damaged;
Items damaged due to customer reasons;
Items missing their original packaging, accessories, or labels;
Items that are legally unsuitable for return.

Refund Application Process

To apply for a return or refund, please first contact our customer service team using the contact information provided on the website.

Please provide the following when applying for a refund:

Order number; Purchaser’s name; Product photo; Description of the problem and reason for refund.

Unauthorized returns may not be accepted, so please contact us before returning the item.

Refund Processing

After receiving and inspecting the returned item, we will notify you of the refund review result via email.

If the refund is approved:

The refund will be processed after approval;
The funds will be returned to the original payment method;
Refund arrival time is usually 3-7 business days; Actual arrival time may vary depending on the processing speed of the bank, credit card institution, or payment platform.

Damaged, Incorrect, or Missing Items

If you receive an item with any of the following conditions:

The item is damaged;
The wrong item was received;
The item is missing;
The item has obvious quality problems;

Please contact us as soon as possible after receiving the item and provide relevant photos and order information. We will arrange an appropriate solution after verification, including replacement, reshipment, or refund.

Order Cancellation

After order submission, we will initiate the processing process as soon as possible.

Orders not yet shipped can be cancelled; shipped orders are generally not cancellable, but returns can be requested after receipt of the goods according to this policy; if the order is successfully cancelled, the refund will be processed via the original payment method.

Refusing Packages

Unauthorized refusal of packages may result in additional shipping and handling fees. These fees may be deducted from the final refund amount.

Refund Restrictions

We reserve the right to refuse refund requests in the following situations:

Fraudulent activity;
Abuse of the refund policy;
Providing false information;
Goods not meeting return conditions;
Exceeding the stipulated return period.

Contact Us

If you have any questions about refunds, returns, or after-sales service for your order, please contact us through the official contact methods provided on the website. Our customer service team will do its best to assist you in resolving your issues and provide timely and professional support.

We appreciate your trust and support and are committed to providing every customer with a fair, transparent, and trustworthy shopping experience.